Frequently Asked Questions
Everything you need to know about shopping with haus & kinder.
What is the standard delivery timeline for my order?
We typically process and dispatch orders within 24-48 hours. Depending on your location, you can expect delivery within 3 to 7 business days.
What is your return and exchange policy?
We offer a hassle-free 14-day return policy for unused and unwashed products in their original packaging. Simply initiate a request through our returns portal.
Are your textile products safe for infants and sensitive skin?
Yes, our products are crafted from premium, breathable materials like 100% cotton and are free from harmful chemicals to ensure they are safe for the whole family.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How can I track the status of my shipment?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.
Do you offer international shipping?
Currently, we ship exclusively within the country. We are working on expanding our reach to international customers in the near future.